Refund/Return Policy

Refund/Return Policy

Last Updated: 01/01/2023

    1. Introduction At VUMSTORE LTD, we strive to ensure satisfaction with all of our digitizing services and products. If you are not satisfied with your purchase, this policy explains how to process a refund or return.

    2. Eligibility for Refund/Return Due to the digital nature of our products, we offer refunds or returns under the following conditions:

      • The product has not been downloaded or used.
      • There is a critical defect or error in the product.
    3. Process for Requesting Refund To request a refund, please contact us at [email protected] with your order number and a detailed explanation of the issue.

    4. Refund Timeline Eligible refunds will be processed within 14 business days of the refund request being accepted.

    5. Non-Returnable Items Please note that custom digitizing services, due to their personalized nature, are non-refundable once work has commenced. it can onlyt be replaced or modified 

    6. Contact Information For any questions or concerns regarding our Refund/Return Policy, please contact us at [email protected].